ALL DISPENSARY CUSTOMERS:

Effective immediately, Whole Plants LLC will only accept defective products for return refunds 30 DAYS
AFTER DATE OF PURCHASE with the original packaging and the contents of the original product. Whole
Plants will no longer provide replacement or refund for ANY defective products for which the patient has not
complied with DOH regulations and maintained the original packaging or original contents.
Expiration, color, consistency, odor, and appearance issues do not currently qualify as reason for defect and
therefore, will not qualify for a return refund, as set forth herein.

RETURN POLICY

Whole Plants recommends that dispensary customers regularly rotate stock and consult the specific Batch
Notes included with every delivery in order to provide the best medicine to patients for their medical needs
and individual preferences.
Per the Department of Health (DOH) regulations, ALL returns or exchanges require the original packaging
and the contents of the original product. In order to remain compliant with those same DOH regulations, ALL
patients must maintain the original packaging with their medication at all times, especially while traveling.
Whole Plants’ goal is to produce high quality medical marijuana for those in need and we sincerely hope that
everyone is satisfied with their purchase. However, if any patient finds that the purchased product is defective,
please follow the following steps to return the item(s):
1. Ensure that the patient still has the original packaging and original contents for the defective Whole
Plants product.
2. The dispensary will evaluate the returned product to determine the level of refund to be provided to the
patient.
3. Identify the Batch ID #, located on the label of the original packaging.
1. If the dispensary allows the return, per their policy, the dispensary should utilize a return form to
list the return for pick-up during the specified return period.
2. If the dispensary does not allow the return, per their policy, but the patient does have the original
packaging and original contents, please have them contact Whole Plants at
info@wholeplantsllc.com and Whole Plants will review the issue and notify the dispensary if any
resolution can be reached.
4. Prior to return pick-up scheduling, Whole Plants will review return requests with dispensary location to
ensure dispensary list of products to be returned will match the return manifest.
5. Upon product return, Whole Plants will verify the product listed on the manifest exactly matches the
product received.
1. If Whole Plants receives any expired products (not listed as defective) or any products without the
original packaging and original contents, Whole Plants reserves the right to refuse to issue the
return credit amount for that item or items.
2. If Whole Plants receives any product or quantity that is NOT listed on the manifest, Whole Plants
reserves the right to refuse to issue the return credit amount for that item or items.
3. If there are quantity or product inaccuracies that cannot be accurately adjusted within 72 hours of
physical return date, Whole Plants reserves the right to refuse to issue the return credit amount for
that item or items.
6. Upon accurate verification of returned product, Whole Plants will reimburse the dispensary for the
verified price of that product during the purchase period.
Please note:
Return refunds are subject to receipt and verification of product defects by Whole Plants LLC and our affiliate
dispensaries and subject to Department of Health regulations and approvals.
All patients:
Whole Plants LLC will accept return of defective products 30 DAYS AFTER PURCHASE for replacement or
exchange with the original packaging and the contents of the original product.
Expiration, color, consistency, odor, and appearance issues do not currently qualify as reason for defect and
therefore, will not qualify for a return refund, as set forth herein.
Whole Plants recommends that patients consult with the medical professionals at their dispensaries in order to
determine the best medicine for their medical needs and individual preferences.
Per the Department of Health (DOH) regulations, ALL returns or exchanges require the original packaging
and the contents of the original product. In order to remain compliant with those same DOH regulations, ALL
patients must maintain the original packaging with their medication at all times, especially while traveling.
Whole Plants’ goal is to produce high quality medical marijuana for those in need and we sincerely hope that
everyone is satisfied with their purchase. However, if any patient finds that the purchased product is defective,
please follow the following steps to return the item(s):
1. Ensure that you (the patient) retains the original packaging and original contents for the defective Whole
Plants product.
2. Consult your dispensary location where the product was purchased to determine whether the dispensary
return policy allows your return.
1. Should your dispensary accept the defective product return, dispensary personnel will evaluate the
returned product, original contents, and original packaging and potentially provide you with a
replacement or exchange, at their discretion.
2. Should the dispensary not allow your return, but you DO have the original packaging and the
original contents, please contact Whole Plants at info@wholeplantsllc.com. Please include:
1. Your full name
2. Description of defective item
3. Photographs of the defective item, including the remaining medication / original contents,
and the original packaging, including the compliance label that lists the Batch ID #
3. Customer Service at Whole Plants will review the supplied information and your issue to
determine the potential for replacement or exchange.
4. Whole Plants will notify you should the return be authorized by us, the grower, at our discretion.

Please note:
Returns are subject to verification of product defects by Whole Plants LLC and our affiliate dispensaries and
subject to Department of Health regulations and approvals.